Service quality decisions for express delivery companies with learning effect
Year of publication: |
2014
|
---|---|
Authors: | Shao, Jing ; Gou, Qinglong ; Zhang, Juzhi ; Liang, Liang |
Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 6.2014, 3, p. 191-211
|
Subject: | express delivery | learning effect | service | price war | Dienstleistungsqualität | Service quality | Kurierdienst | Courier services | Lernprozess | Learning process | Lernen | Learning |
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