Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Hakan Boz and Erdogan Koc
| Year of publication: |
2021
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|---|---|
| Authors: | Boz, Hakan ; Koc, Erdogan |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 11, p. 1201-1214
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| Subject: | Dunning Kruger syndrome | emotion recognition | emotional intelligence | facial expression recognition | hospitality | self-efficacy beliefs | service quality | Emotion | Dienstleistungsqualität | Service quality | Intelligenz | Intelligence | Persönlichkeitspsychologie | Personality psychology | Krankenhaus | Hospital | Kognition | Cognition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2019.1686971 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012607237