Service quality implementation in shaping sustainable banking operating system : a case study of Maybank Group
Lay Hong Tan, Boon Cheong Chew and Syaiful Rizal Hamid
| Year of publication: |
2017
|
|---|---|
| Authors: | Lay Hong Tan ; Boon-Cheong Chew ; Syaiful-Rizal Hamid |
| Published in: |
Qualitative research in financial markets. - Bingley [u.a.] : Emerald, ISSN 1755-4179, ZDB-ID 2473943-1. - Vol. 9.2017, 4, p. 359-381
|
| Subject: | Service quality | Sustainability development | Sustainable banking operating system | Dienstleistungsqualität | Bank | Nachhaltige Entwicklung | Sustainable development | Bankgeschäft | Banking services | Nachhaltigkeit | Sustainability | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/QRFM-01-2017-0002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011770340