Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Surjit Kumar Gandhi, Anish Sachdeva, Ajay Gupta
| Year of publication: |
2020
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|---|---|
| Authors: | Gandhi, Surjit Kumar ; Sachdeva, Anish ; Gupta, Ajay |
| Published in: |
International journal of logistics systems and management : IJLSM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1742-7975, ZDB-ID 2204294-5. - Vol. 35.2020, 2, p. 149-203
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| Subject: | service quality | supply chain | small and medium-sized enterprise | SMEs | service quality factors | supplier | employees | distributor | exploratory factor analysis | EFA | confirmatory factor analysis | CFA | reliability | validity | SEM | Lieferkette | Supply chain | KMU | SME | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | Indien | India | Performance-Messung | Performance measurement | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJLSM.2020.104779 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012177776