Service quality in local government and its effect on citizen satisfaction : the case of the Division of Transportation and Communications of the Regional Unit of Kavala in the region of Eastern Macedonia and Thrace, Greece
Year of publication: |
2018
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Authors: | Karagianni, Thomai ; Theriou, Georgios |
Published in: |
International journal of business and economic sciences applied research : IJBESAR. - Kavala : [Verlag nicht ermittelbar], ISSN 2408-0101, ZDB-ID 2836461-2. - Vol. 11.2018, 2, p. 7-16
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Subject: | Local Government | Public Services | Service Quality | Customer Satisfaction | Citizen Satisfaction | SERVQUAL method | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Griechenland | Greece | Kommunalverwaltung | Local government | Regionalentwicklung | Regional development |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.25103/ijbesar.112.01 [DOI] hdl:10419/242187 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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