Service quality measurement in information systems : an expectation and desire disconfirmation approach
Ankit Kesharwani, Venkatesh Mani, Jighyasu Gaur, Samuel Fosso Wamba, Sachin S. Kamble
| Year of publication: |
2021
|
|---|---|
| Authors: | Kesharwani, Ankit ; Mani, Venkatesh ; Gaur, Jighyasu ; Wamba, Samuel Fosso ; Kamble, Sachin S. |
| Published in: |
Journal of global information management. - Hershey, Pa. : IGI Global, ISSN 1533-7995, ZDB-ID 2070054-4. - Vol. 29.2021, 6, Art.-No. 30, p. 1-19
|
| Subject: | Desire-Disconfirmation | Expectation-Disconfirmation | Information Systems | Service Quality | SERVQUAL+ | Zone of Tolerance | Dienstleistungsqualität | Service quality | Informationssystem | Information system | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Betriebliches Informationssystem | Business intelligence system | Messung | Measurement | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JGIM.20211101.oa30 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012614533