Service quality : research perspectives
Benjamin Schneider ; Susan S. White
| Year of publication: |
2004
|
|---|---|
| Authors: | Schneider, Benjamin ; Sherwin-White, Susan M. |
| Publisher: |
Thousand Oaks, Calif. ; London : Sage Publications |
| Subject: | Customer services | Quality control | Research | Management | Consumer satisfaction | Kundenorientierung | Qualitätsmanagement | Servicepolitik | Organisationsklima |
| Extent: | xiii, 185 p. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references and indexes |
| ISBN: | 0-7619-2146-X ; 0-7619-2147-8 |
| Source: |
Persistent link: https://www.econbiz.de/10004801711