Service recovery at a financial institution
Year of publication: |
2003
|
---|---|
Authors: | Leal, Rogério Puga ; Pereira, Zulema Lopes |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 20.2003, 6, p. 646-663
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Saved in:
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