Service Recovery Paradox aus einer Customer Delight Perspektive
Andreas Ihl
| Year of publication: |
2014
|
|---|---|
| Authors: | Ihl, Andreas |
| Publisher: |
München : Verl. Förderges. Marketing |
| Subject: | service recovery paradox | customer delight | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | IV, 46 S. graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | German |
| ISBN: | 978-3-945496-01-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010474566