Service recovery performance and repurchase intentions : the mediation effect of service quality at KFC
George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku and Gifty Agyeiwah Bonsu
| Year of publication: |
2023
|
|---|---|
| Authors: | Amoako, George Kofi ; Caesar, Livingstone Divine ; Dzogbenuku, Robert Kwame ; Bonsu, Gifty Agyeiwah |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 1, p. 110-130
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| Subject: | Customer satisfaction | Ghana | KFC | Repurchase intention | Service quality | Service recovery | Dienstleistungsqualität | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-06-2021-0141 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013536097