Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, A., Dlačić, J., Milfelner, B.
| Year of publication: |
2023
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|---|---|
| Authors: | Kuzmanić, Antonio ; Dlačić, Jasmina ; Milfelner, Borut |
| Published in: |
Central European business review : CEBR. - Prague : Oeconomica Publ. House, ISSN 1805-4862, ZDB-ID 2670400-6. - Vol. 12.2023, 2, p. 61-85
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| Subject: | Service recovery | perceived equity | satisfaction | commitment | sports club | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Fußball | Football | Sport | Sports | Sportorganisation | Sport organization | Konsumentenverhalten | Consumer behaviour | Kroatien | Croatia | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.18267/j.cebr.321 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014288390