Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Year of publication: |
2019
|
---|---|
Authors: | Hewagama, Gayani ; Boxall, Peter F. ; Cheung, Gordon ; Hutchison, Ann |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 81.2019, p. 73-82
|
Subject: | Empowerment | Hotels | Job satisfaction | Scripted HRM | Service-recovery performance | Personalmanagement | Human Resource Management | Arbeitszufriedenheit | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Kundenzufriedenheit | Customer satisfaction | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation |
-
Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani, (2022)
-
Hotel employee work engagement and its consequences
Lee, JungHoon, (2016)
-
Doğantekin, Ali, (2023)
- More ...
-
Jindal, Deepika, (2023)
-
Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani, (2022)
-
Boxall, Peter F., (2015)
- More ...