Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Gayani Hewagama, Peter Boxall, Gordon Cheung, Ann Hutchison
| Year of publication: |
2019
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|---|---|
| Authors: | Hewagama, Gayani ; Boxall, Peter F. ; Cheung, Gordon ; Hutchison, Ann |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 81.2019, p. 73-82
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| Subject: | Empowerment | Hotels | Job satisfaction | Scripted HRM | Service-recovery performance | Personalmanagement | Human Resource Management | Arbeitszufriedenheit | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Arbeitsleistung | Job performance | Tourismusberufe | Tourism employees | Leistungsmotivation | Work motivation | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.03.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012128322