Service robot implementation : a theoretical framework and research agenda
Daniel Belanche, Luis V. Casaló, Carlos Flavián and Jeroen Schepers
| Year of publication: |
2020
|
|---|---|
| Authors: | Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos ; Schepers, Jeroen |
| Subject: | anthropomorphism | artificial intelligence | customer features | framework | human-likeness | robot design | service encounter characteristics | Service robots | 与人类相似 | 人工智能 | 客户特点 | 拟人化 | 服务接触特点 | 服务机器人 | 机器人设计 | 架构 | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2019.1672666 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012208486