Service robots and their implications for service delivery
Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, and Valentina Pitardi
| Year of publication: |
2024
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|---|---|
| Authors: | Wirtz, Jochen ; Kunz, Werner H. ; Paluch, Stefanie ; Pitardi, Valentina |
| Published in: |
A Research Agenda for Service Marketing. - Cheltenham : Edward Elgar Publishing Limited, ISBN 978-1-80392-317-8. - 2024, p. 23-43
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| Subject: | Service robots | AI | Service revolution | Service frontline | Self-service technology | Corporate digital responsibility | Roboter | Robot | Selbstbedienung | Self-service | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4337/9781803923178.00009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014517864