Service robots : drivers of perceived responsibility for service outcomes
Moritz Jörling, Robert Böhm, and Stefanie Paluch
| Year of publication: |
2019
|
|---|---|
| Authors: | Jörling, Moritz ; Böhm, Robert ; Paluch, Stefanie |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 22.2019, 4, p. 404-420
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| Subject: | service robots | outcome responsibility | perceived behavioral control | psychological ownership | Roboter | Robot | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Dienstleistung | Services | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519842334 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012127951