Service robots in long-term care : a consumer-centric view
Year of publication: |
2022
|
---|---|
Authors: | Kipnis, Eva ; McLeay, Fraser ; Grimes, Anthony ; De Saille, Stevienna ; Potter, Stephen |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 667-685
|
Subject: | artificial intelligence | consumer vulnerability | emotions | Long-term care | service inclusion | service robots | value | Künstliche Intelligenz | Artificial intelligence | Häusliche Pflege | Domestic care | Roboter | Robot | Dienstleistungsqualität | Service quality | Emotion |
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