Service Satisfaction: An Empirical Analysis of Consumer Satisfaction in Financial Services
| Year of publication: |
2000
|
|---|---|
| Authors: | Montfort, Kees van ; Masurel, Enno ; Rijn, Ingrid van |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 20.2000, 3, p. 80-94
|