Service science : analysis and improvement of business processes
John Maleyeff
| Year of publication: |
2021
|
|---|---|
| Authors: | Maleyeff, John |
| Publisher: |
New York : Routledge, Taylor & Francis Group |
| Subject: | Prozessmanagement | Business process management | Kapazitätsplanung | Capacity planning | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Extent: | 1 Online-Ressource (xix, 218 Seiten) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-429-32075-0 ; 0-429-32075-2 ; 978-1-000-07534-2 ; 1-000-07534-6 ; 978-1-000-07536-6 ; 1-000-07536-2 ; 978-1-000-07532-8 ; 1-000-07532-X ; 978-0-367-33605-9 ; 978-0-367-33603-5 |
| Other identifiers: | 10.4324/9780429320750 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013182603