Service system transformation through service design : linking analytical dimensions and service design approaches
Kaisa Koskela-Huotari, Lia Patrício, Jie Zhang, Ingo Oswald Karpen, Daniela Sangiorgi, Laurel Anderson, Vanja Bogicevic
| Year of publication: |
2021
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|---|---|
| Authors: | Koskela-Huotari, Kaisa ; Patrício, Lia ; Zhang, Jie ; Karpen, Ingo Oswald ; Sangiorgi, Daniela ; Anderson, Laurel ; Bogicevic, Vanja |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 136.2021, p. 343-355
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| Subject: | Hospitality | Service design | Service systems | Tourism | Transformation | Transformative service research | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Produktgestaltung | Product design |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.07.034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012663303