Service systems management and engineering : creating strategic differentiation and operational excellence
Ching M. Chang
| Year of publication: |
c 2010
|
|---|---|
| Authors: | Chang, Ching M. ; Chang, C. M. |
| Publisher: |
Hoboken, N.J. : Wiley |
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | USA | United States | Dienstleistungsangebot | Managementinformationssystem |
| Description of contents: | Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] |
| Extent: | XXX, 690 S. graph. Darst. 25 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes index. - Literaturangaben 1006 |
| ISBN: | 978-0-470-42332-5 ; 0-470-42332-3 |
| Classification: | Betriebliche Information und Kommunikation ; Dienstleistungen: Sonstiges |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003895204