Service work and service workers : exploring the dynamics of front-line service encounters
Year of publication: |
2011
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Authors: | Ogbonna, Emmanuel |
Published in: |
Reassessing the employment relationship. - Basingstoke [u.a.] : Palgrave Macmillan, ISBN 0-230-22172-6. - 2011, p. 375-400
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Subject: | Dienstleistungsberufe | Service workers | Beschäftigungssystem | Employment system | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics | Dienstleistungssektor | Service industry | Großbritannien | United Kingdom |
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