ServQual and modified Kano for process improvement : a case study of a medical device distributor
Elia Oey, Debby Cynthia, Megawati Megawati and Scherly Hansopaheluwakan
| Year of publication: |
2022
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|---|---|
| Authors: | Oey, Elia ; Cynthia, Debby ; Megawati, Megawati ; Hansopaheluwakan, Scherly |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 28.2022, 3, p. 281-299
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| Subject: | HoQ | house of quality | Kano | QFD | quality function deployment | ServQual | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2022.126918 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014234676