SERVQUAL model with extended variables of safety awareness and energy conservation : impact on consumer satisfaction with mediating and moderating effect
Nimesh P. Bhojak, Ashwin Modi and Mohammadali Momin
| Year of publication: |
2024
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|---|---|
| Authors: | Bhojak, Nimesh P. ; Modi, Ashwin ; Momin, Mohammadali |
| Published in: |
International journal of energy sector management. - Bradford : Emerald, ISSN 1750-6239, ZDB-ID 2280261-7. - Vol. 18.2024, 4, p. 857-872
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| Subject: | Service quality | SERVQUAL model | Safety awareness | Energy conservation | Consumer satisfaction | Mediating effect | Moderating effect | Electricity residence | Dienstleistungsqualität | Energieeinsparung | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJESM-04-2023-0010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014551298