Shareholder value implications of service failures in triads : the case of customer information security breaches
Sachin B. Modi; Michael A. Wiles; Saurabh Mishra
| Year of publication: |
2015
|
|---|---|
| Authors: | Modi, Sachin B. ; Wiles, Michael A. ; Mishra, Saurabh |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 35.2015, p. 21-39
|
| Subject: | Service triads | Service recovery | Information security breach | Shareholder value | Event study | Shareholder Value | Datensicherheit | Data security | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011284728