• I. Overview and background
  • Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise / Pamela J. Hinds and Jeffrey Pfeffer
  • Critical evaluation of knowledge management practices / Marleen Huysman, Kirk de Wit
  • Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning / Bill Penuel, Andrew Cohen
  • II. Studies of expertise sharing in organizations
  • Emergent expertise sharing in a new community / Geraldine Fitzpatrick
  • Sharing expertise: challenges for technical support / Volkmar Pipek, Joachim Hinrichs, Volker Wulf
  • Locating expertise: design issues for an expertise locator system / Kate Ehrlich
  • Who's there? The knowledge-mapping approximation project / Mark S. Ackerman ... [et al.]
  • Enabling communities of practice at EADS Airbus / Roland Haas, Wilfried Aulbur, Sunil Thakar
  • III. Exploring technology for sharing expertise
  • Using a room metaphor to ease transitions in groupware / Saul Greenberg and Mark Roseman
  • NewsMate: Providing timely knowledge to mobile and distributed news journalists / Henrik Fagrell
  • Supporting informal communities of practice within organization / R.T. Jim Eales
  • Knowledge communities: online environments for supporting knowledge management and its social context / Thomas Erickson, Wendy A. Kellogg
  • Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach / Dawit Yimam-Seid, Alfred Kobsa
  • Automated discovery and mapping of expertise / Mark Maybury, Ray D'Amore, David House
  • OWL: a system for the automated sharing of expertise / Frank Linton