Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Benjamin Legros, Oualid Jouini, Ger Koole
| Year of publication: |
2021
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|---|---|
| Authors: | Legros, Benjamin ; Jouini, Oualid ; Koole, Ger M. |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 5, p. 1118-1138
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| Subject: | agent reservation | call centers | Markov decision process | outsourcing | service and sales activities | Outsourcing | Callcenter | Call centre | Theorie | Theory | Entscheidung | Decision |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2019.0859 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012653961