Signaling authenticity for frontline service employees
Year of publication: |
2022
|
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Authors: | Matthews, A. Lynn ; Eilert, Meike |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 3, p. 416-431
|
Subject: | Customer service | Frontline service employees | Qualitative research | Service delivery | Kundenservice | Dienstleistungsberufe | Service workers | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry | Tourismusberufe | Tourism employees |
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