Singapore stock broking service quality: fifteen percent gap
Year of publication: |
2010
|
---|---|
Authors: | Yik-Chee, Lee ; Meredith, G. G. ; Marchant, T. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 4, p. 305-313
|
Subject: | Börsenmakler | Stockbrokers | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Singapur | Singapore |
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