Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC
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|Authors:||Edgeman, Rick L.; Bigio, David; Ferleman, Thomas|
Quality and reliability engineering international. - Chichester [u.a.] : Wiley, ISSN 0748-8017, ZDB-ID 506412. - Vol. 21.2005, 3, p. 257-274
Bigio, David, (2004)
Edgeman, Rick, (2006)
Dalrymple, John, (1999)
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