Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Rister Barreto and Roberto Herrera
| Year of publication: |
2023
|
|---|---|
| Authors: | Barreto, Rister ; Herrera, Roberto |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 39.2023, 4, p. 431-463
|
| Subject: | multivariate capability index | service quality | Six Sigma | virtual education | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Messung | Measurement | Virtuelle Realität | Virtual reality | Capability-Ansatz | Capability approach |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2023.132830 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014364095