Smart service value : conceptualization, scale development, and validation in the retailing context
Sanjit K. Roy, Gaganpreet Singh, Linda D. Hollebeek, Saadia Shabnam, Arnold Japutra, Sebastian van Doorn, Subhasis Ray, Francesco Paolo Appio
| Year of publication: |
2024
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|---|---|
| Authors: | Roy, Sanjit ; Gaganpreet Singh ; Hollebeek, Linda D. ; Shabnam, Saadia ; Japutra, Arnold ; Doorn, Sebastian van ; Ray, Subhasis ; Appio, Francesco Paolo |
| Published in: |
Technovation : an international journal of technical innovation and entrepreneurship. - Amsterdam [u.a.] : Elsevier Science, ZDB-ID 2021147-8. - Vol. 137.2024, Art.-No. 103097, p. 1-18
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| Subject: | In-store retail technology | Smart service value (SSV) | Customer engagement | Customer trust | Quality of life | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Betriebliche Wertschöpfung | Value creation | Lebensqualität | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.technovation.2024.103097 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015442083