Smart Services Summit : Digital as an Enabler for Smart Service Business Development

Business-centred, data-centred, or user-centred? A perspective on the role of designerly approaches to user centricity in big data innovation:- Value Creation with Digital Twins - Framework Validation and Analysis of further Development Priorities -- The role of AI platforms for the servitization of manufacturing companies -- Smart Service Development in Public-Private Settings – Assessment Methodology and Use-Cases in the Lake Constance Region -- A Customer-Centric Search for Triggers as a Basis for Automation and Service Design -- A capability model for Equipment-as-a-Service adoption in manufacturing companies -- Service discovery in complex business ecosystems -- A Cognitive Approach to Manage the Complexity of Digital Twin Systems -- Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application -- Digital Twin based Decision Support Services in Business Operations -- Procurement of advanced services within the domain of servitization: preliminary results of a systematic literature review -- BIM-enabled Issue and Progress Tracking Services using Mixed Reality.