Smart speakers and customer experience in service contexts

Daniel Ruiz-Equihua, Jaime Romero, Luis V. Casaló, Sandra María Correia Loureiro

Year of publication:	2023
Authors:	Ruiz-Equihua, Daniel ; Romero, Jaime ; Casaló, Luis V. ; Loureiro, Sandra Maria Correia
Subject:	artificial intelligence \| automated social presence \| customer experience \| customer responses \| mixed method approach \| psychological ownership \| smart speakers \| Künstliche Intelligenz \| Artificial intelligence \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1002/mar.21907 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014432404

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