A Comparison Between the Provisions of the Draft Common Frame of Reference and the European Commission’s Proposal for a Consumer Rights Directive : How the CFR can Improve the Consumer Rights Directive
Booys LLM, Timothy Q. de,
The values underlying the draft common frame of reference : what role for fairness and "social justice" ?
Hesselink, Martijn W.,
Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem,