Soft landings : A fresh scope of service that ensures users and clients get the best out of a new building

Purpose – To disseminate information on a new scope of Service for building projects that embodies post occupancy evaluation. Design/methodology/approach – The paper draws upon recent practical experience in the field by the author and examples the background and detail of the new scope of service. Findings – The results of field experience are exampled. Topical research is used to underpin the recommendations. Originality/value – This paper contains the justification for a novel method of delivering new buildings and the detail of the methodology. It will be of practical value to project managers, estates directors and facilities managers.