My Can't Some People COMMIT? Face it. Runaway customers are just not that into your bank. What more can be done to nurture customers who will stay in good times and in bad? This exclusive report on the just-released J.D. Power and Associates Retail Banking Satisfaction StudySM ranks 33 of the largest banks' success in maximizing customer commitment.
|Year of publication:||
|Authors:||Taylor, Jeff ; Pingitore, Gina|
Banking strategies : management insights in financial services. - Chicago, Ill. : BAI, ISSN 1049-1775, ZDB-ID 13442399. - Vol. 82.2006, 2, p. 18-29
Pingitore, Gina, (2007)
Taylor, Jeff, (1996)
Bruce Spencer, (1994)
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