SPC Guide - The quality profession's major contribution to the world is the ability to scientifically investigate process variation.
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Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 19.1999, 5, p. 26
The six sigma handbook : a complete guide for green belts, black belts, and managers at all levels ; [full coverage of the management systems and statistical tools essential to Six Sigma implementation ; expanded information on lean Six Sigma integrated throughout ; real-world Excel and Minitab examples]
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