Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Benchmarking maturity as we approach the Millennium?
| Year of publication: |
1999
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|---|---|
| Authors: | Zairi, Mohamed ; Ahmed, Pervaiz K. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 10.1999, 4-5, p. S810
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