Special Report: Training & Development - Lesson Plans - Effective training for customer service representatives can be key to a company's bottom line.
Year of publication: |
2003
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Authors: | Jossi, Frank |
Published in: |
HRMagazine : on human resource management. - Alexandria, Va : Society for Human Resource Management, ISSN 1047-3149, ZDB-ID 10496026. - Vol. 48.2003, 2, p. 72-77
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