Specialty store expertise as a driver of satisfaction and share of wallet
Year of publication: |
2011
|
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Authors: | Friedman, Douglas C. ; Brown, Terence Albert ; Taran, Zinaida |
Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 21.2011, 4, p. 375-389
|
Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Facheinzelhandel | Speciality shop | USA | United States |
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