SPRINT : optimization of staff management for desk customer relations services at Hera
Year of publication: |
2014
|
---|---|
Authors: | Vigo, Daniele ; Caremi, Claudio ; Gordini, Angelo ; Bosso, Sandro ; D’Aleo, Giuseppe |
Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Catonsville, MD : INFORMS, ISSN 0092-2102, ZDB-ID 120785-4. - Vol. 44.2014, 5, p. 461-479
|
Subject: | customer relations management | staff management | forecasting | integer linear programming | Mathematische Optimierung | Mathematical programming | Beziehungsmarketing | Relationship marketing |
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