SPRINT : optimization of staff management for desk customer relations services at Hera
Daniele Vigo; Claudio Caremi; Angelo Gordini; Sandro Bosso; Giuseppe D’Aleo ...
| Year of publication: |
2014
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|---|---|
| Authors: | Vigo, Daniele ; Caremi, Claudio ; Gordini, Angelo ; Bosso, Sandro ; D’Aleo, Giuseppe |
| Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Catonsville, MD : INFORMS, ISSN 0092-2102, ZDB-ID 120785-4. - Vol. 44.2014, 5, p. 461-479
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| Subject: | customer relations management | staff management | forecasting | integer linear programming | Beziehungsmarketing | Relationship marketing | Mathematische Optimierung | Mathematical programming |
| Extent: | graph. Darst., Kt. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010483220