• Acknowledgements
  • Preface
  • Abstract
  • Overall summary, recommendations and conclusion
  • 1 Introduction
  • Background to the study
  • 2 Welfare to work/area regeneration context
  • Introduction
  • The community-based model
  • Government welfare to work programmes
  • Local area-based employment initiatives
  • Intermediate Labour Market schemes
  • New welfare to work initiatives
  • Summary
  • 3 The Bootstrap approach
  • Introduction
  • Background to Bootstrap Enterprises
  • Key features of Bootstrap’s ‘pathway’ service
  • Current activities
  • Outcomes and costs
  • The way Bootstrap works
  • Summary
  • 4 What Bootstrap service users say – 134 written responses
  • The questionnaire
  • The responders
  • Results – feedback on the services
  • Results – the outcomes
  • Summary of findings
  • 5 What the Bootstrap service users say – the in-depth interviews
  • The interviews
  • The people interviewed
  • Potential barriers to employment
  • Case histories prior to Bootstrap
  • Contact with Bootstrap
  • Services used at Bootstrap
  • Changes which occurred after using Bootstrap’s services
  • Summary of the employment and training trajectories of interviewees
  • Why Bootstrap works
  • Other agencies/people involved and their effectiveness
  • Ambition
  • Done it without Bootstrap?
  • Improvements to the service
  • Summary of the findings
  • References