SSTQUAL model : assessment of ATM service quality in an emerging economy
Mohd. Adil, Mohd. Nasir, Mohd. Sadiq, Kumkum Bharti
| Year of publication: |
2020
|
|---|---|
| Authors: | Adil, Mohd. ; Nasir, Mohd. ; Sadiq, Mohd. ; Bharti, Kumkum |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 22.2020, 1, p. 114-138
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| Subject: | SSTQUAL | automated teller machine | ATM | electronic service quality | e-service quality | electronic word-of-mouth | e-WOM | electronic satisfaction | e-satisfaction | banking | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Zahlungsverkehr | Payment transactions | Elektronisches Zahlungsmittel | Electronic payment |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2020.109222 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506374