Staff rostering in call centers providing employee transportation
Year of publication: |
2014
|
---|---|
Authors: | Örmeci, E. Lerzan ; Salman, F. Sibel ; Yücel, Eda |
Published in: |
Omega. - Elsevier, ISSN 0305-0483. - Vol. 43.2014, C, p. 41-53
|
Publisher: |
Elsevier |
Subject: | Call center operations | Workforce scheduling | Rostering | Pick-and-drop services | Agent satisfaction | Mixed integer programming |
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