Staffing call centers under arrival-rate uncertainty with Bayesian updates
Jing Zan, John J. Hasenbein, David P. Morton, Vijay Mehrotra
| Year of publication: |
July 2018
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|---|---|
| Authors: | Zan, Jing ; Hasenbein, John J. ; Morton, David P. ; Mehrotra, Vijay |
| Published in: |
Operations research letters. - Amsterdam [u.a.] : Elsevier, ISSN 0167-6377, ZDB-ID 720735-9. - Vol. 46.2018, 4, p. 379-384
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| Subject: | Call center staffing | Quality-of-service | Erlang-C | Stochastic programming | Bayesian update | Callcenter | Call centre | Bayes-Statistik | Bayesian inference | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory | Stochastischer Prozess | Stochastic process |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.orl.2018.04.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011916153