Staffing call centers under arrival-rate uncertainty with Bayesian updates
Year of publication: |
July 2018
|
---|---|
Authors: | Zan, Jing ; Hasenbein, John J. ; Morton, David P. ; Mehrotra, Vijay |
Published in: |
Operations research letters. - Amsterdam [u.a.] : Elsevier, ISSN 0167-6377, ZDB-ID 720735-9. - Vol. 46.2018, 4, p. 379-384
|
Subject: | Call center staffing | Quality-of-service | Erlang-C | Stochastic programming | Bayesian update | Callcenter | Call centre | Bayes-Statistik | Bayesian inference | Theorie | Theory | Stochastischer Prozess | Stochastic process | Personaleinsatzplanung | Crew scheduling |
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