Staffing call centers with impatient customers : refinements to many-server asymptotics
Bo Zhang; Johan S. H. van Leeuwaarden; Bert Zwart
| Year of publication: |
2012
|
|---|---|
| Authors: | Zhang, Bo ; Leeuwaarden, Johan S. H. van ; Zwart, Bert |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 60.2012, 2, p. 461-474
|
| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Personaleinsatzplanung | Crew scheduling |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009554757