Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Itai Gurvich; James Luedtke; Tolga Tezcan
| Year of publication: |
2010
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|---|---|
| Authors: | Gurvich, Itai ; Luedtke, James ; Tezcan, Tolga |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 56.2010, 7, p. 1093-1115
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| Subject: | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling | Dynamische Optimierung | Dynamic programming | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003996519