Statistical Quality Control in Retail Banking

The importance of quality and statistical quality control as strategic tools, well established in the manufacturing community, has recently been extended to the service sector. The application of statistical quality control techniques within the banking industry is discussed. Recommendations for establishing a quality control programme within a typical banking service environment are provided.

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Year of publication:	1991
Authors:	Yasin, Mahmoud M. ; Green, Ronald F. ; Wafa, Marwan
Published in:	International Journal of Bank Marketing. - MCB UP Ltd, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 9.1991, 2, p. 12-16
Publisher:	MCB UP Ltd
Subject:	Banking \| Quality control \| Statistical process control

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02652329110137729 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014760123