STRATEGIC HR - Focusing on Customers - HR activities should pass the "wallet test" by persuading customers to transfer more money from their wallets to your business.
|Year of publication:||
|Authors:||Ulrich, Dave; Brockbank, Wayne|
HRMagazine : on human resource management. - Alexandria, Va : Society for Human Resource Management, ISSN 1047-3149, ZDB-ID 10496026. - Vol. 50.2005, 6, p. 62-67
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